At DURE, we strive to create high-quality 3D printed products. However, due to the nature of the 3D printing process, minor imperfections may occur. Please review our policy below regarding returns and refunds:

1. Defects and Returns

• Returns are accepted only for verified defects.
• A defect is defined as a significant flaw that affects the functionality of the item or deviates substantially from the product description.
• To initiate a return for a defective item, please contact our customer service within 14 days of receiving your order. You will need to provide evidence of the defect (e.g., photographs).

2. Non-Defective Items

• Items that are not defective, including those with minor imperfections that do not affect functionality, are not eligible for return or refund.
• We cannot accept returns for items that were ordered with incorrect measurements or specifications. It is your responsibility to ensure that the product is suitable for your intended use before placing an order

3. Warranty and Misuse

We do not offer a warranty for 3D printed items in the case of misuse, physical damage, or wear and tear after use. Items that have been altered, modified, or subjected to improper care are not covered under our return or warranty policy.

4. Refund Process

• Once your return is approved, we will process the refund within 14 business days.
• Refunds will be issued to the original payment method used at the time of purchase.

5. Shipping Costs

• Shipping costs for returned items are the responsibility of the customer, unless the return is due to our error (e.g., you received the wrong item).

6. Contact Information

For any questions or to initiate a return, please contact our customer service at info@duredure.com

Thank you for your understanding and support!